關於本公司免費接駁車的搭乘方法： 抵達那霸機場後，請至國内綫三樓6號出口，
接駁車上貼著「ZH Rent a Car」，與接機人員碰面後，即可一同出發取車囉。
接駁車服務時間：9點至19:30 有任何問題請隨時聯繫店鋪（ZH Rent a Car
TEL：+81-98-851-8386 Line：＠910rsogo WhatsApp:+8198-851-8386）
we told on the date of arrival that we can’t pick up the car as the rental car company closes at 8pm. Our flight arrives at 7:25pm. we had to pay extra overtime fee of $5000 to arrange airport pick up and rental car company overtime cost. the platform did not state that we are not able to pick up the car in the date of arrival. Also it is not pleasant to be informed on the date of arrival that we will be charged overtime fee unless we pick up the car on the next date. We are not staying in Naha need to drive an hour to Onna. So we are forced to pay the overtime cost.
時間 2024-05-20 に評価
店舗の返信
Hello, the website should clearly state that the store's operating hours are from 9am to 20pm. Your flight's arrival time is 19:25. Because it takes at least an hour for an international route to come out. So you won't be able to make it to the closing time of 20 o'clock. Also, our shuttle bus is only available until 19:30 at the latest, and we arranged for the shuttle bus to pick you up at the airport that day. Additionally, you paid a late night fee of 5000 Japanese yen. This fee is for the staff who will stay to receive you in the evening. I hope you can understand. We apologize for any inconvenience caused to your journey. Wishing you a pleasant journey ahead!
Your company needs to give customer awareness in large letters that they are paying in a denomination that is other than the country they’re at. You’re the only company that deceived me in my many purchases. I’m not even offered any compensation for this misunderstanding. In time I will make my complaints and make people aware of your deception
時間 2023-10-19 に評価
店舗の返信
I'm sorry for the inconvenience caused to your journey. But this reservation price is clearly stated on the website. The price units are all indicated, and you may not have noticed. The error was not caused.We are only a car rental company here, and the website is not under our management. I hope you can see it clearly next time and make an appointment. Finally, I wish you happiness every day.
we told on the date of arrival that we can’t pick up the car as the rental car company closes at 8pm. Our flight arrives at 7:25pm. we had to pay extra overtime fee of $5000 to arrange airport pick up and rental car company overtime cost. the platform did not state that we are not able to pick up the car in the date of arrival. Also it is not pleasant to be informed on the date of arrival that we will be charged overtime fee unless we pick up the car on the next date. We are not staying in Naha need to drive an hour to Onna. So we are forced to pay the overtime cost.
時間 2024-05-20 に評価